Career Experience

Gallop Web Services LLC – Northern Virginia – 2010 to Present

Chief Operating Officer

  • Responsible for operational aspects of the company including Finance, IT, Legal, Business Development, Proposal Management, and a key contributor to the strategic planning and execution of the company
  • Oversight of the design and development of responsive websites with user-friendly content management system (CMS) utilizing PHP, MySQL, and Javascript functionality
  • Responsible for reseller business activities including Hosting services and Search Engine Optimization and Marketing to drive website traffic and lead generation for clients

Fujitsu Companies – Northern Virginia – 1995 through 2010

Senior Director Enterprise System Engineering, 2006 – 2010 Fujitsu Technology Solutions / Fujitsu Computer Systems / Fujitsu America, Northern VA 

  • Demonstrated executive leadership across all areas of Fujitsu sales, consulting and service activities for enterprise server & storage products, technical services and solutions offerings for the Enterprise environment with budget, resource allocation and staff development responsibilities
  • Led a 50+ person team of SE Managers & work teams in all aspects of technical sales support and client relations for Federal & Commercial enterprises, leveraging excellent management, interpersonal, organization and communication skills
  • Improved quoting accuracy to greater than 95% significantly reducing expenditures to resolve errors and improve productivity and efficiency, by leading virtual, cross-functional, corporate-wide task teams to revise internal processes, policies & procedures and streamline workflow
  • Planned and staffed Storage subject matter experts and management team providing pre-sales and technical services support for release of the Eternus product line and CentricStor backup offering
  • Provided strategic direction and operational oversight, successfully organizing people and material resources to maximize business effectiveness, utilization and productivity
  • Implemented a Central Quote Desk to improve responsiveness to clients and reduce the workload impact to the organization as part of the continual drive to do more with less
  • Partnered with corporate organizations to develop strategies to develop and deliver technical seminars, regional briefings, and workshops for clients, prospects and employees

Director Customer Service, 2003 – 2006 Fujitsu Technology Solutions, Northern VA

  • Directed a pre-sales support and technical services delivery organization consisting of 100+ Customer Technical Service Managers, System Engineering Managers and work teams providing high level support and customer service in the Enterprise environment on a 7×24 basis
  • Responsible for staff development, resource allocation, ensuring best practices and standard procedures are followed, and driving continuous process improvement
  • Led technical teams ensuring the delivery of quality consulting, service and support within a competitive cost structure and managed multiple projects/activities with focus on client satisfaction, delivering on-time and within budget
  • Provided contract review and negotiations, with both clients and vendors, identifying business issues and driving resolutions across internal organizations, resulting in additional revenue and reduced costs improving corporate profit
  • Successfully directed, planned, staffed and implemented an operational team of 30+ hardware & sales engineers and managers in support of a $40M+ managed services client on time and within budget

Technical Services Manager, 1997 – 2003 Pyramid/Siemens/Amdahl/Fujitsu Technology Solutions, Reston, VA

  • Led a dedicated technical team selling to the Siemens Operating Companies in the U.S., resulting in revenue attainment in excess of 130% of quota
  • Managed salary planning, staff development, budget and administration processes to maintain budgetary constraints and maximize corporate profit margins
  • As a member of cross-functional management teams evaluated, revised and implemented business processes for each new company to include salary & benefits matching, corporate property, and IT support & training

Senior Systems Engineer, 1995 – 1997 Pyramid Technology, Tysons Corner, VA

  • Provided technical services and sales support for server products, functioning as subject matter expert engineering business solutions, and consultant to customers and mentoring & training less experienced engineers
  • Coordinated problem resolution in pre sales and implementation environments, leveraging excellent critical thinking and problem solving skills, successfully maintaining a high level of client satisfaction and improved revenue recognition at accounts such as NIH and USPS
  • Managed technical aspects of major opportunities through the procurement cycle, including solution identification, partner selection, statement of work (SOW) review and proposal development for RFI/RFP responses

Data General – Northern Virginia – 1984 through 1995

Technical Program Manager, 1991 – 1995

  • Delivered technical account management for strategic accounts in the Federal Division, including National Security Agency, Department of Justice, U.S. Navy (CCPO), Environmental Protection Agency, and U.S. Forest Service
  • Coordinated support for strategic accounts maintaining the highest level of customer satisfaction, regularly communicating technical issues and status clearly to various levels of client and internal (technical and non-technical) management

Systems Engineering Manager, 1987 – 1991

  • Oversaw management and technical direction of SE staff in five branch offices, retaining and growing existing staff to maximize productivity
  • Responsible for staff development, resource allocation, development of best practices and standard procedures in an effort to drive continuous improvement
  • Successfully directed the completion of the $7M+ server implementation at USPS
  • Established an environment of trust and mutual respect with clients’ management improving satisfaction and increasing revenues in the Federal division, exceeding revenue quotas by 10% – 25% annually

Senior Systems Engineer, 1984 – 1987

  • Managed technical aspects the EPA GIS procurement, including solution identification, partner selection, proposal development, and benchmark execution, successfully landing a $5M+ per annum contract
  • Technical sales support for server product offerings functioning as a subject matter expert and consultant to customers and mentoring less experienced engineers

Additional Relevant Experience

Automated Business Systems & Services, Hyattsville, MD System Engineer, 1981 – 1984

Libra Technology, Rockville, MD – Programmer Analyst, 1980 – 1981

Calculon Corporation, Germantown, MD – Programmer, 1978 – 1980